FAQ

General

+ What time is check-in?

Anytime after 3pm, though we’re happy to get you checked in early if your room is available.


+What about check-out?

Check-out is 12pm. If you need more time, please let us know, we’ll do our best to accommodate.


+Is there someplace I can leave my luggage until we can check in/after we check out?

Sure! We’ll be happy to hold your luggage in a secure location until you’re ready to check in or out.


+Does my reservation include breakfast?

Yes! A full American-style breakfast at Bay Street Bistro is available every morning to all registered guests. Breakfast is available Monday through Friday from 6:30-11:00 a.m. and 7:00-11:00 a.m. on weekends.


+What’s the WiFi situation?

High-speed WiFi is available in all guest rooms and public spaces.


+Will I be guaranteed a nonsmoking room?

Yes! We are 100% nonsmoking in all 233 guest rooms and all public spaces (including our Courtyard and within 25 feet of all entry/exit points). This policy applies to all forms of smoking, including but not limited to: tobacco, marijuana, e-cigarettes and vaping. Should you choose to smoke, a $250 cleaning fee will be applied to your bill. We appreciate all our guests’ dedication to maintaining a smoke-free environment.


+Can we add a roll-away bed to our room?

Roll-away beds may be added to any room with a single King bed for a fee of $25 per night. Unfortunately due to fire code regulations, we are unable to add roll-aways to rooms with two queen beds.


+Do you have cribs and/or pack and plays available?

Pack and plays are available for all room types free of charge. If you would like one to be waiting in your room upon your arrival, please let us know.


+How much is the Urban Fee and what does it include?

The Urban Fee is $30 per night and entitles all registered guests to a number of complimentary amenities, including: a full breakfast buffet at Bay Street Bistro, morning coffee and tea station in the lobby, high-speed Wi-Fi, in-room bottled water, access to our 24-hour state-of-the-art Fitness Center, use of business center with printing resources, and an onsite concierge team.


+What’s the parking situation?

Self-parking and valet parking is available in our attached, secured garage at a rate of $48/day and $56/day respectively. Both options come with unlimited in and out privileges and are automatically added to your room bill to be settled at check-out. Additional fees may apply for oversized vehicles.


+Do I need a car to get around the city?

Definitely not. Foregoing a personal use vehicle will save you money, as well as the stress of driving in and around the city. We’re big proponents of alternative forms of transportation and would be happy to assist you with getting where you’re going. Check out our public transportation cheat sheet for some easily accessible alternatives.


+Does the hotel offer shuttle service to/from the airport?

We don’t offer an onsite shuttle service, however there are several options including Lorrie's Go Shuttle, Airport Express and Super Shuttle which provide service to Pier 2620 Hotel from both San Francisco (SFO) and Oakland (OAK) International Airport. Please contact us by email or call for further assistance.


+What are the other options for getting to/from the airport?

Shuttles are generally the best combination of speed and price, however they typically make multiple stops before arriving and can take longer than either a taxi cab or car share service like Uber or Lyft. If you have any specific questions, please let us know and we will be happy to help you find the right option.


Reservations

+How old do you have to be to book a room?

You must be at least 18 years of age or older with valid ID and major credit card.


+Can I pay with a different card than the one I used to make my reservation?

Yes. We accept all major credit cards, along with a matching photo ID.


+Can I prepay for my room?

Yes. If you would like to pay for your room prior to your arrival, please contact us for a copy of our credit card authorization form.


+What is your cancellation policy?

All cancellations must be made at least 24 hours in advance of your scheduled arrival (by 3pm PST on the day prior to your arrival) to avoid a penalty of one night’s room and tax, unless otherwise specified at the time of booking. If your plans have changed and you do not expect to check-in on your scheduled arrival date, please let us know as soon as possible.


+What is your no-show policy?

A charge of one night’s room and tax is applicable unless otherwise specified at the time of booking.


+What should I do if I expect to arrive late at night?

Nothing! We’ll be ready and waiting for you whenever you arrive. However, many guests find peace of mind in letting us know, and we will happily make a note of your ETA in your reservation. Give us a call anytime, or drop us an email.


+What do I need to check in?

A valid major credit card with matching photo ID is required at check-in.


+Do you require a deposit for incidentals?

A deposit hold in the amount of $100 per night will be placed on your card at the time of check-in. This amount is released in full at the time of check-out if no incidental charges are incurred during your stay.

Important Note: If paying with a debit card, funds to cover the full amount of your reservation, plus an additional $100 per night incidental hold will be frozen by your financial institution, and unavailable for other use. Funds being held in case of incidentals are released at the time of check-out, however, they may not become immediately available and can take an additional 10-14 business days, depending on your bank’s policy. For this reason, we highly recommend using a credit card for payment whenever possible.


+Do you offer any discounts on group rooms?

Absolutely. Please contact our Sales Department for more information about rates and availability.


Miscellaneous

+Do you do anything for special occasions?

We love the opportunity to help our guests make life long memories, and want to make sure your stay is everything you hoped it would be. Drop us a line, let us know what’s up, and if you had anything in particular in mind. And if you have any memorable moments during your stay (even if it’s just the best clam chowder bread bowl you’ve ever had), we’d love to hear about it!


+Can I ship something to the hotel and pick it up when I arrive?

Most definitely. We recommend using the following shipping address:
Pier 2620 Hotel
ATTN GUEST: Guest Name
2620 Jones Street
San Francisco, CA 94133
USA

Please note: While not common, storage fees may be incurred for oversized or excessive quantities of items. If you’re unsure about whether this could apply to your shipment, give us a call or drop us an email.


+What should I pack?

Layers and comfortable shoes. Temperatures can fluctuate 20+°F (Fahrenheit, 7+° C) throughout the day, and with 33 (!) microclimates throughout the city, you’ll be thankful you came prepared.

Complimentary umbrellas are available for use by Pier 2620 guests, so save the space in your suitcase for a jacket (either the one you’ll bring, or the one you’ll buy when you wished you’d packed one).


+Do you have any hook-ups for Alcatraz tickets?

As soon as you know when you will be in San Francisco, BOOK YOUR TICKETS. Alcatraz Cruises is the ONLY official site to purchase tickets. If you wait, it WILL sell out. As the old saying goes, “Nothing is guaranteed in life except death and taxes….” …and Alcatraz selling out. If you weren’t able to get tickets in time, our Concierge would be happy to work their magic to see if they can rustle up some last minute tickets. But we make no guarantees.


+I heard Mark Twain said that the coldest winter he ever spent was summer in San Francisco. Is that true?

Yes! But also no.

Yes in the sense that typical “summer” months can be some of the chilliest, foggiest and windiest throughout the year. It has to do with pressure and topography and a bunch of other good stuff. No in that Mark Twain never really said that. Sorry.

Oh – and if you see The Fog, his name is Karl. He’s also on Twitter and Instagram.